Our Policies

At High Peaks Animal Hospital, we prioritize the safety of our patients, clients, and staff. Due to this we have developed policies in order to ensure that not only is your patient safe, but their care is prioritized.

1. We require all New Clients to fill out a New Client Registration Form in order to ensure that we have accurate information for both you and your pet. We also require that all New Clients submit a non-refundable scheduling fee while scheduling their first appointment, this fee goes towards the first visit. The New Client Registration Form goes into more detail about our policies and is attached below. 
2. High Peaks Animal Hospital is proud to be a practicing rural clinic; due to our location and resources we ask that our clients respect our time as we respect theirs. We ask that if you find the need to cancel your appointment you do so before 24 hours prior to your appointment. If you cancel within the 24 hours you will be charged a late cancellation fee. Please note that if you call after hours your cancellation will not be considered until normal business hours resume. 
3. Although we do practice travelling veterinary care for livestock which includes farm calls, we reserve the right to refuse at-home-service according to our discretion. This is for the safety and health of your animals as well as our staff. Factors which may contribute to this are distance from the clinic, location, and available handling equipment.